Privacy Policy

Last updated: 14 July 2026

This Privacy Policy explains how Property Buyers Wales, a trading name of Chabu Ltd (registered in England & Wales, company number 08196270), collects, uses, stores and protects your personal information when you use our website or enquire about selling your property to us. Chabu Ltd is the "data controller" responsible for your personal data.

We are committed to protecting your privacy and to handling your data in an open and transparent way, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Property Buyers Wales (Chabu Ltd)
Registered office: Mount Pleasant Business Centre, Mount Pleasant, Swansea SA1 6ED
Telephone: 01792 642308
Email: info@propertybuyerswales.com

We are registered with the Information Commissioner's Office (ICO) as a data controller and are a member of The Property Ombudsman (TPO) redress scheme.

2. The information we collect

Depending on how you interact with us, we may collect the following:

• Contact details – your name, address, telephone number and email address.
• Property details – the address, type, condition and circumstances of the property you wish to sell, and your reason for selling.
• Enquiry information – any information you provide when you request a cash offer, call us, or complete a form on our website.
• Technical data – your IP address, browser type, device information and how you use our website, collected through cookies and similar technologies.

We do not knowingly collect special category data (such as health or financial account details) unless it is directly relevant to your enquiry and you choose to share it with us.

3. How we collect your information

• Directly from you, when you complete a form, call us, email us, or speak to a member of our team.
• Automatically, through cookies and analytics when you browse our website.
• From publicly available sources, such as HM Land Registry, where relevant to a property enquiry.

4. How we use your information and our lawful basis

We only use your personal data where the law allows us to. The lawful bases we rely on are:

• To provide our service – to assess your property, prepare a no-obligation cash offer and progress a sale if you choose to proceed (legitimate interests and, where a sale proceeds, performance of a contract).
• To respond to your enquiries and keep you updated (legitimate interests).
• To improve our website and services and for analytics (consent, via cookies).
• To comply with our legal and regulatory obligations, including anti-money-laundering and property-industry requirements (legal obligation).

We will only send you marketing communications where you have asked us to, or where we are otherwise permitted to. You can opt out at any time.

5. Sharing your information

We will never sell your personal data. We may share it with trusted parties who help us provide our service, including:

• Solicitors and conveyancers instructed on a sale.
• Surveyors, valuers and other property professionals where needed.
• IT, hosting and communication providers who support our website and systems.
• Regulators, law enforcement or other authorities where we are legally required to do so.

Where we use third-party providers, we put appropriate agreements in place so that your data is only processed on our instructions and kept secure.

6. How long we keep your information

We keep your personal data only for as long as necessary for the purposes set out above. If you enquire but do not proceed, we typically retain your details for up to 24 months. Where a sale completes, we retain records for longer where required by law (for example, for tax, anti-money-laundering and regulatory purposes).

7. Your rights

Under UK data protection law you have the right to:

• Be informed about how your data is used.
• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data ("the right to be forgotten"), where applicable.
• Restrict or object to our processing of your data.
• Request the transfer of your data (data portability).
• Withdraw consent at any time, where we rely on consent.

To exercise any of these rights, please contact us using the details in section 1. We will respond within one month.

8. Cookies

Our website uses cookies and similar technologies to make the site work, to remember your preferences and to help us understand how the site is used. You can control or disable cookies through your browser settings. Disabling some cookies may affect how the website functions.

9. Keeping your data secure

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. Access to your information is limited to those who need it to provide our service.

10. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

12. How to contact us and complaints